Vianet Communication Ltd. Vacancy for CSE, Desk/Field
CSE, Desk/Field
Application Deadline: 2024-07-06
Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous for this job.
Contract of Employment: Full-time
Job Location: Jawalakhel
Skills and Knowledge:
. the ability to think logically
· a good memory of how software and operating systems work
· excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
· the ability to work well in a team
· problem solving skills
· a strong customer focus
· the ability to prioritize your workload
· Attention to detail.
Job Duties & Responsibilities:
The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.
· Install and operate full internet connectivity at clients site
· monitor and maintain computer systems and networks of the clients and Vianet
· Provide technical assistance to marketing agent to acquire new installations.
· talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
· Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
· replace equipment/parts as required
· provide support, including procedural documentation and relevant reports
· follow diagrams and written instructions to repair a fault or set up a system
· support the roll-out of new applications
· respond within agreed time limits to call-outs
· work continuously on a task until completion (or referral to third parties, if appropriate)
· prioritize and manage many open cases at one time
· rapidly establish a good working relationship with customers and other professionals, such as software developers
· test and evaluate new technology
· Engage in proactive visits of corporate/soho customer’s weekly/monthly.
· Provide monthly report on works done.
Reporting:
1. The report shall be send on daily basis on the following tasks:
a. Proactive Follow up
b. Desk top Support
c. FV Support with forms
d. Installation Visits with clients internal network
e. Any trainings
f. Daily Activities
To Apply Visit: vianet.com.np