Khalti Digital Wallet Vacancy for Customer Service Representative (Social Media)

Job Description

• Handle and respond to customer inquiries and complaints through social media platforms including Viber, WhatsApp, Email, and Messenger.

• Provide appropriate solutions and alternatives within the time limits;

• Refer unresolved customer grievances to designated departments for further investigation

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

• Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction

• Follow communication procedures, guidelines, and policies

Main Requirement

Experience with customer-based software use of the internet for online information and experience in support is preferable.

• 10+2 passed with command of the English and Nepali languages to communicate 

• Familiar with computers and the Internet

• Experience in email and communication

• Hardworking and result-oriented

• Can work on MS office applications

• Should also have knowledge about digital payments, e-banking, m-banking, and other banking services

• Should be flexible in work timing. Willing to work on off days and public holidays

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