Vianet Communication Ltd. Vacancy for L1 Field Support

Number of Vacancy(ies): 1
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Job Location: Surkhet

Job Duties & Responsibilities:

• Follow up the task assigned

• Task escalation to concerned department if required

• Create Task based on every customer’s query through email/sms with proper problem title

• Coordination between the intra and inter- department /IPTV team

• Identify and escalate priority issues per Client specifications

• Develop diagnostic skills with solution in mind

• Initiate field support to diagnose initial offsite problem (Form design / Standard Test Report) in mentoring capacity

• Update task as action taken to troubleshoot with common title and clear language as per clientele

• Receive handed over task by other shift and handle with prioritizing solutions

• Actively participate in the training (Tech and non tech) to develop the learning

• Other Office duties (technical) Assigned by senior authority

Application Deadline: 2024-05-31

To apply visit: vianet.com.np